1. Agreement and scope
These Terms govern use of the StringEasy website, applications and related marketplace services offered by StringEasy LLC (“StringEasy,” “we,” “us”). The marketplace covers racquet stringing, coaching, courts, and tennis goods. Creating an account or taking another clear acceptance action establishes agreement to the version presented at that time. If you do not agree, do not create an account or use transactional features.
The Privacy Policy explains personal-information practices. Additional provider, facility, delivery or feature-specific terms apply only when identified and accepted for that role or feature. A listing, estimate or marketing statement does not make an unavailable feature operational.
2. Eligibility and account security
You must be at least 18 and able to enter a binding agreement to hold an account. Keep registration information accurate, protect your sign-in methods, and notify us promptly of suspected unauthorized access. Do not impersonate another person, create accounts to evade restrictions, or share access in a way that compromises other users.
Where supported, an adult may arrange a junior activity for a child for whom they have legal authority. The adult must obtain necessary permissions and follow the provider's supervision and safety requirements. Separate, legally reviewed junior-participation and media-consent procedures are required. These Terms do not purport to waive a child's nonwaivable rights.
3. Marketplace roles
Independent stringers perform racquet services; coaches provide instruction; sellers offer goods; and authorized facilities control their courts. Their qualifications, availability and obligations must be accurately represented. A listing is not a guarantee, endorsement, authentication, insurance policy or background-check certification unless a specific, supported program expressly says otherwise.
StringEasy is responsible for its own platform commitments and obligations under applicable law. Describing providers as independent does not automatically determine their legal classification, remove StringEasy's own liability, or resolve the merchant-of-record or marketplace-facilitator role.
Pickup and delivery are a separate planned role, not an assumed stringer duty. If enabled, an identified Delivery Partner handles the assigned transport leg under separate terms and a documented handoff process. Availability, fees, custody, claims and any protection must be disclosed before the customer chooses that service. Do not advertise universal pickup, same-day service or insured delivery without operational proof.
4. Listings, orders and confirmations
Read the applicable listing, provider details, price, service scope, cancellation conditions and facility rules before committing. Providers and sellers must describe their offerings accurately, disclose material limitations and keep availability current.
A request is not a confirmed booking unless the interface and authorized provider or facility issue a genuine confirmation. An informational court listing, calendar entry or arrangement between players does not reserve a public or unaffiliated court. Never label such an entry a guaranteed reservation.
Any material change to agreed service specifications or price requires the customer's approval. Keep a record of the accepted terms and any later change.
5. Prices, payments and payouts
The total charge and applicable platform, provider, delivery, tax and other fees must be disclosed before payment authorization. Optional tips must remain optional. Payment services are provided through the processor actually identified in the enabled checkout. This draft does not establish that live payments or payouts are ready.
Payment and payout arrangements, including reserves, settlement timing, refunds and chargebacks, must comply with the relevant processor agreement and law. A disputed amount may be held or adjusted only on a documented, permitted basis. Give the affected participant notice and a review channel where lawful and practical. Account removal does not automatically forfeit earned payouts or valid refunds.
Users remain responsible for valid charges and providers for applicable tax obligations except where StringEasy or another party is legally responsible for collecting or remitting them. Changes to fees apply prospectively with appropriate notice, not retroactively to an accepted order.
6. Cancellations, refunds and problems
Show the applicable cancellation, rescheduling, no-show and return policy before confirmation. The policy must explain provider cancellation, weather or facility closure, incomplete service and goods that are missing, damaged or not as described. Do not substitute an undisclosed default penalty or a discretionary credit for a refund required by law.
To report a problem, email john@stringeasy.net with the order or booking reference, a description, and relevant evidence. Report promptly while records and goods are available. We may ask the other participant for a response, review platform records, and take actions allowed by the contract, processor and law. We will communicate the outcome and how to request a review. A final operational response schedule and any protection program must be separately approved before launch.
An internal report does not remove rights you may have against a provider, seller, card issuer, bank, processor, insurer or other party. You do not need a police report simply to tell StringEasy that an item is missing. Contact emergency services for immediate danger and law enforcement where appropriate.
7. Racquet stringing and custody
Customers should describe the racquet and known defects accurately. Stringers must inspect the frame and grommets, record relevant pre-existing damage, and decline unsafe work. They must not substitute the agreed string, gauge, pattern or requested machine tension without approval. String tension changes after stringing and depends on material, equipment and measurement method; no universal “industry-standard ±2 lb” promise is made here.
Stringers must use reasonable care, protect racquets in their possession and document transfers. A delivery leg must identify its actual custodian rather than assigning all custody to the stringer. Prefer verified, attended handoffs. Any unattended option requires clear prior instructions and risk disclosures, not a blanket release regardless of fault.
Report damage, loss, substitution, theft or nonreturn through the same support process. StringEasy may preserve evidence, investigate platform activity, restrict an account, and apply permitted payment holds or remedies. Cooperation with lawful investigations must respect privacy and legal-process requirements. No general insurance or reimbursement guarantee is promised unless a separately published program provides one.
A racquet is not automatically abandoned after 60 days. Unclaimed property requires documented notices and a lawful, counsel-approved process before any storage charge, sale or disposal.
8. Coaching, courts and safety
Coaches must accurately state qualifications, obtain any permits or insurance they represent, and follow applicable safety and child-protection requirements. Facilities control access, opening hours, memberships, reservations, commercial-teaching permissions and house rules. Check these before traveling or arranging a lesson.
Tennis involves physical exertion and inherent risks. Choose activities appropriate to your circumstances, stop when conditions are unsafe, and seek qualified medical advice when needed. Acknowledging inherent risks does not waive rights or excuse conduct that cannot lawfully be excluded. Any separate participation waiver requires specific legal review and proper acceptance.
No promotional photography or video permission is implied by a booking. Obtain separate, purpose-specific consent and any necessary guardian authorization. Do not record or publish another participant's private information without authority.
9. Tennis-goods marketplace
Sellers must have the right to sell the item and accurately describe its identity, condition, defects, repairs, price, stock and delivery method. Do not list counterfeit, stolen, recalled, unlawful or infringing goods. Listings must state any return conditions before purchase, subject to mandatory consumer rights.
For shipped merchandise, sellers must have a reasonable basis for a stated shipping time. If no time is stated and the federal merchandise rule applies, the default is 30 days. If shipment cannot occur on time, provide the legally required delay choice or cancellation and prompt refund. A “no refunds” label does not override this obligation.
Covered marketplaces must implement applicable high-volume-seller verification, disclosure and suspicious-activity reporting obligations. These obligations cannot be delegated away merely by describing the site as a technology platform. Seller verification is not a guarantee of product authenticity or future conduct.
Use the official payment flow when one is offered for a transaction. Avoid requests to pay by gift card, cryptocurrency or another unapproved method. Do not describe StringEasy as an escrow or buyer-insurance service unless that specific program actually exists.
10. Conduct, messaging and reviews
Do not engage in fraud, impersonation, harassment, threats, discrimination, sexual exploitation, intellectual-property infringement, malware, unauthorized access, or misuse of another person's information. Do not post fake reviews, suppress legitimate negative reviews, manipulate ratings, or offer undisclosed incentives for a particular review outcome.
Do not deliberately evade a disclosed platform fee by redirecting a transaction that is meant to use enabled StringEasy checkout. Necessary contact for an accepted service, delivery, safety, legal rights or a pre-existing relationship is not automatically prohibited. This rule does not impose the original template's blanket 12-month ban on off-platform contact or automatic $500 penalty. Any additional provider restriction needs a separate, coherent and counsel-approved agreement.
Users must be able to report objectionable content and abusive users, and block users where required. StringEasy must operate the actual filtering, review and response controls promised in its app-store submission. Emergency or legal reporting is never prohibited by a messaging policy.
11. Content and intellectual property
You retain ownership of content you submit. You grant StringEasy a nonexclusive permission to host, display, transmit and adapt its format as reasonably necessary to operate the feature you used, maintain security, and handle disputes or legal obligations. Public listings may be shown in the marketplace; private messages are not licensed for advertising. Unrelated marketing use of identifiable photos, videos or endorsements requires separate permission.
You must have the rights needed to submit your content. Removal or account deletion ends ordinary display and use, subject to legitimate retention obligations, backup lifecycle and copies another participant is entitled to retain. The final policy must explain those limits accurately.
StringEasy's software, branding and other protected material remain owned by StringEasy or its licensors. You may use the service as permitted, but not copy protected material or interfere with security. Legal exceptions and mandatory rights remain intact.
12. Restrictions, suspension and appeals
We may restrict content, transactions or access for documented fraud, safety, security, legal or material contractual reasons. Urgent threats may require immediate action. Where appropriate and lawful, we will provide the reason and a way to request review at john@stringeasy.net.
Enforcement should be proportionate. It does not automatically cancel valid refunds, authorize indefinite fund holds or confiscate balances. Unrelated services should not be restricted solely because a user exercises a protected privacy or consumer right.
You may request account deletion using the published process. Deletion does not erase valid accrued obligations or require deletion of records that law requires us to retain. The in-app and web deletion paths must be implemented before release.
13. Responsibility, disputes and legal rights
Providers and sellers are responsible for their own obligations, and StringEasy remains responsible for its own. Service availability, information and third-party conduct cannot be guaranteed in every case. Nothing in these Terms excludes a right or liability that applicable law does not allow to be excluded.
Contact john@stringeasy.net to seek an informal resolution. This does not stop statutory deadlines, require you to forgo small claims or regulator complaints, or prevent urgent court relief. Texas law is the proposed governing law, subject to mandatory protections that apply to the user and transaction.
Counsel decision before publication: determine any appropriate liability limitation, indemnity, venue, participation release, arbitration procedure, class-action provision and provider-specific agreement. No particular cap, mandatory arbitration clause or broad negligence waiver has been validated or adopted in this draft.
14. Changes and contact
Material changes must be communicated before they take effect when required, with fresh acceptance where appropriate. Do not change accepted transaction terms retroactively or treat a newly added optional data use as already consented to. Retain evidence of the version and acceptance for each user.
Contact john@stringeasy.net or write to StringEasy LLC, 1305 W 11th St, PMB 164, Houston, TX 77008, United States. This is a mailing address. It is not represented as a registered-agent address for service of legal process.
